jiliev Frequently Asked Questions

jiliev requires a government-issued photo ID to complete KYC verification — a Bangladesh National Identity Card (NID) or a valid passport are both accepted. You will need to upload a clear photograph or scan of the front and back of your NID, along with a selfie holding the document. The verification process is typically completed within 24 hours. Until KYC is approved, you can play normally but withdrawals will be held.

If you are unable to log in to jiliev, first double-check that you are entering the correct registered email address and password — passwords are case-sensitive. If you have forgotten your password, use the "Forgot Password" link on the jiliev Login page to receive a reset link by email. If your account has been temporarily locked after multiple failed attempts, wait 15 minutes before trying again or contact our 24/7 live chat support for immediate assistance.

No — jiliev strictly permits one account per person. Duplicate accounts are identified through KYC cross-checking, device fingerprinting, and IP analysis. If a duplicate account is detected, both accounts may be suspended and any associated bonuses or winnings forfeited. If you have accidentally created more than one account, contact our support team immediately to merge or close the duplicate before it is flagged by our system.

You can request permanent account closure by contacting jiliev's 24/7 live chat support or emailing [email protected]. Before closure, any remaining balance will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account). Note that if you are closing your account due to gambling-related concerns, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and access to support resources. See our Responsible Gaming page for details.

bKash deposits on jiliev are credited to your account balance in real time — typically within 30 to 60 seconds of completing the transfer on your bKash app. If a deposit has not appeared after 5 minutes, take note of your bKash transaction ID and contact our 24/7 live chat support team. Our agents can trace the transaction and resolve any pending credit issues within minutes. Always double-check you have used the correct jiliev merchant number before sending.

The minimum deposit on jiliev is ৳300 BDT for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum is ৳500 BDT due to the processing overhead involved. There is no maximum single deposit limit set by jiliev by default, though individual payment providers may apply their own transaction caps. Players who have set personal deposit limits through our responsible gaming tools will see their chosen limit applied instead.

jiliev processes withdrawals to bKash and Nagad within 15 minutes for verified accounts — this is one of the fastest withdrawal speeds available to Bangladeshi players. Rocket and Upay withdrawals typically settle within 30–60 minutes. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, and other partners take 1–3 business hours. All withdrawal requests are subject to a standard security review; unverified accounts will experience delays until KYC is complete.

The minimum withdrawal amount on jiliev is ৳500 BDT for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfers. There is no withdrawal fee charged by jiliev. Your payment provider may apply their own standard transfer fees, which are outside jiliev's control. To avoid any issues, ensure your withdrawal is requested to the same payment method you used for your most recent deposit, as this is a standard security requirement.

Withdrawal requests on jiliev are rejected in a small number of scenarios: your KYC verification is incomplete or pending review; you have an active bonus with unmet wagering requirements that locks part of your balance; the withdrawal method does not match the deposit method; or a security flag has been raised on your account. In every case, jiliev will notify you of the reason via email. Contact live chat support with your withdrawal reference number and our team will identify the specific cause and guide you through the resolution.

jiliev covers a comprehensive range of cricket betting markets, with particular depth on tournaments popular in Bangladesh: the BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC tournaments, and bilateral series involving the Bangladesh Tigers. Available market types include match winner, series winner, top batsman, top bowler, total runs over/under, first wicket method, and in-play live betting. Odds are updated in real time throughout each match. Visit our Cricket page for the full market listing.

All games on jiliev are supplied by certified third-party studios whose Random Number Generators (RNGs) are independently audited. RTP — Return to Player — is the theoretical percentage of total wagered money that a game returns to players over millions of rounds. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over the long term. Individual session results will vary significantly. jiliev does not alter or cap the RTPs set by the game providers, and these figures are displayed in each game's information panel.

Yes — jiliev is fully optimised for mobile play on both Android and iOS devices. The entire game library, sports betting section, account management, and payment options are all accessible directly through your mobile browser with no app download required. The site uses a responsive design that adapts automatically to your screen size. For the best mobile experience, use an up-to-date browser (Chrome or Safari) and a stable internet connection, whether via Wi-Fi or your mobile data plan.

jiliev's live casino section — powered primarily by Evolution Gaming and Ezugi — features real human dealers streaming in HD from professional studios. Available games include multiple variants of Live Blackjack, Live Roulette (European and American), Live Baccarat, Live Teen Patti, Live Dragon Tiger, Lightning Roulette, and game-show-style titles like Crazy Time and Mega Ball. Tables are open 24/7 with no waiting time on most popular variants. Stakes range from low-limit tables suitable for casual players to VIP high-stakes rooms.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it converts to real, withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus funds can be withdrawn. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute a lower percentage. Full wagering details for each promotion are listed in the individual bonus terms on the Offers / Promotions page.

Yes — jiliev runs free spins promotions periodically, typically tied to new slot game launches, seasonal events (such as Eid, Pohela Boishakh, or IPL season), or as part of reload bonus packages for existing players. Free spins are credited automatically to your account when a qualifying condition is met. Winnings from free spins are awarded as bonus funds and are subject to wagering requirements before withdrawal. Check the Offers / Promotions page for currently active free spins offers.

jiliev rewards consistent players through a tiered loyalty programme. As you accumulate wager volume on eligible games and sports, you progress through loyalty tiers — each bringing improved benefits such as higher withdrawal limits, faster withdrawal processing, exclusive reload bonuses, dedicated account support, and invitations to VIP tournaments. Tier status is reviewed monthly based on your wagering activity. For full details on the current programme structure and tier thresholds, contact our support team or visit the Offers / Promotions page.

Yes — you can cancel an active, unmet bonus from your account settings panel or by contacting live chat support. Be aware that cancelling a bonus forfeits both the bonus amount and any winnings derived from it that have not yet met the wagering requirement. If you cancel a bonus that was matched to a deposit (a deposit match bonus), your real-money deposit balance is unaffected and remains fully withdrawable. Cancellation is immediate and irreversible, so review your remaining wagering progress before confirming.

jiliev operates as an offshore online casino and sports betting platform serving players internationally, including Bangladesh. The platform does not hold a Bangladesh-issued gaming licence and operates outside the domestic regulatory framework. Players access jiliev at their own discretion. We recommend that all players review the laws applicable to online gambling in their own jurisdiction before registering. jiliev is committed to fair play, transparent operations, and player protection regardless of jurisdiction.

You can set a daily, weekly, or monthly deposit limit directly from your jiliev account settings under the Responsible Gaming section. Enter the maximum amount in BDT you wish to deposit within that period and confirm — the limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 48-hour cooling-off period before it becomes active, giving you time to reconsider. If you need help setting a limit, our 24/7 live chat team can walk you through the process. See our Responsible Gaming page for the full range of available tools.

Self-exclusion allows you to block access to your jiliev account for a chosen period — options range from 1 month up to 5 years, or permanently. Once self-exclusion is active, you will be unable to log in, deposit, or place bets for the duration. Any remaining balance is returned to your registered payment method. jiliev will also suppress all promotional communications to your contact details for the exclusion period. To request self-exclusion, contact our live chat support or email [email protected] with "Self-Exclusion Request" in the subject line. Requests are processed within 24 hours.

If gambling is causing financial stress, affecting your relationships, or feels out of control, please reach out for help — you are not alone. The first step is to contact jiliev support via live chat or email to activate self-exclusion or cooling-off tools immediately, at no cost and with no judgement. We also encourage you to speak with a trusted friend or family member and seek guidance from a professional counsellor. Our Responsible Gaming page contains a full list of warning signs, self-assessment guidance, and player support tools. For adults aged 18 and above only — jiliev takes underage and problem gambling extremely seriously.