jiliev Privacy Policy

1 Introduction

This Privacy Policy (hereinafter "the Policy") describes how jiliev (hereinafter "jiliev", "we", "us", or "our") collects, processes, stores, and protects personal information relating to individuals (hereinafter "you", "the User", or "the Player") who access or use the jiliev.net website and any associated services, mobile-optimised pages, or support channels (collectively, "the Platform").

jiliev is committed to protecting the privacy of every player who entrusts us with their personal data. This Policy is designed to be transparent, readable, and specific — so that players based in Bangladesh and elsewhere can understand exactly what data we hold about them, why we hold it, and how it is handled at every stage of the account lifecycle.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy. By registering an account or continuing to use the Platform, you confirm that you have read this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform and contact our support team to close your account.

1.1 Data Controller

jiliev acts as the data controller for personal data collected through jiliev.net. If you have any questions, requests, or complaints relating to how your personal data is handled, you may contact our dedicated privacy team at any time via live chat on the Platform or by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

1.2 Scope of This Policy

This Policy applies to all personal data collected through the jiliev.net website, including data submitted via account registration, deposit and withdrawal transactions, customer support interactions, and any other channel through which you communicate with jiliev. It applies to all registered players, prospective players who browse the Platform without registering, and any individual who contacts jiliev support regardless of whether they hold an active account.

2 Data We Collect

jiliev collects personal data in two primary ways: information that you provide directly to us, and information that is collected automatically when you use the Platform. The categories of data we collect are described below.

2.1 Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact support, or interact with any feature of jiliev that requires you to submit information, we collect the following categories of personal data:

2.2 Data Collected Automatically

When you browse or use jiliev.net, certain technical and behavioural data is collected automatically through standard web technologies including cookies, log files, and analytics tools. This data includes:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, browser type and version.
• Pages visited, session duration, time spent on each page, and navigation path through the Platform.
• Game session data including games played, bet amounts, win/loss outcomes, and session timestamps.
• Login timestamps and frequency of Platform access.
• Referral source (how you arrived at jiliev.net, e.g., direct URL, search engine, or referring website).

3 How We Use Your Data

jiliev uses your personal data only for legitimate purposes directly related to the operation of the Platform and the provision of services to you. We do not use your data for purposes that are incompatible with those stated in this Policy. The primary purposes for which we process personal data are described below.

3.1 Account Management & Service Delivery

Your identity, contact, and financial data are used to create and maintain your account, verify your identity and age, process deposits and withdrawals, and deliver the gaming and betting services you have requested. Without this data, we cannot provide you with a functioning account or process financial transactions.

3.2 Fraud Prevention & Compliance

jiliev processes personal data — including device fingerprints, IP addresses, and transaction patterns — to detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other activities that violate our Terms & Conditions or applicable law. This processing is necessary for the protection of the Platform and all legitimate players using it.

3.3 Responsible Gaming Monitoring

We analyse game session data, deposit frequency, and behavioural patterns to identify signs of problematic gambling and to fulfil our responsible gaming obligations. If our monitoring identifies a player who may be at risk, we may proactively make contact to offer support tools. This processing is carried out in the genuine interest of player welfare.

3.4 Customer Support

Communications data — including live chat transcripts, email correspondence, and WhatsApp messages — is used to respond to your support queries, resolve account disputes, and improve the quality of our support service. Support communications may be reviewed by quality assurance staff for training and service improvement purposes.

3.5 Marketing & Promotional Communications

With your prior consent, jiliev may use your contact data (email address and/or mobile number) to send you information about promotions, bonuses, seasonal offers (such as Eid promotions or BPL cricket betting specials), and platform updates. You may withdraw your consent to marketing communications at any time by contacting our support team or adjusting your account notification preferences.

3.6 Platform Improvement & Analytics

Aggregated and anonymised behavioural data is used to understand how players navigate the Platform, which game categories are most popular, and where technical or usability issues occur. This analysis informs ongoing improvements to the platform interface, game library, and payment systems. Anonymised analytics data is not linked back to individual player identities.

• We process your data only for the purposes described in this Policy.
• We never sell your personal data to third parties for their own marketing purposes.
• Marketing communications are sent only with your explicit consent, and you may opt out at any time.
• Automated data processing for responsible gaming monitoring operates in the interest of player welfare, not commercial profiling.

4 Sharing Your Data

jiliev does not sell, rent, or trade your personal data to third parties. We share your data only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Game & Technology Providers

The games available on jiliev are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To provide you with access to these games, limited session-level data (such as a session token, game identifier, and bet/win amounts) is shared with the relevant provider. These providers do not receive your name, mobile number, or payment details — only the minimum data required to authenticate and deliver the game session.

4.2 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other accepted payment methods, we share the necessary transaction data with the relevant payment processor. This data is limited to what is required to initiate and confirm the transaction. Payment processors operate under their own privacy policies and are independently responsible for the data they receive.

4.3 Identity Verification Services

jiliev may use third-party identity verification services to assist with KYC checks. Where this occurs, your identity documents and relevant personal data are shared with the verification provider solely for the purpose of confirming your identity and age. Verification providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

4.4 Legal & Regulatory Disclosure

jiliev may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. We will inform you of any such disclosure where permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jiliev's business, personal data held by jiliev may be transferred to the acquiring entity as part of that transaction. We will notify affected players by email prior to any such transfer and will ensure that the acquiring entity is bound by data protection obligations at least equivalent to those in this Policy.

5 Cookies & Tracking

jiliev uses cookies and similar tracking technologies to operate the Platform correctly, remember your session preferences, and understand how players interact with jiliev.net. A cookie is a small text file stored on your device by your web browser when you visit a website.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will impair the functionality of jiliev.net and may prevent you from logging in or completing transactions. Detailed instructions for managing cookies are available in the help documentation of your browser.

5.3 Do Not Track

Some browsers transmit a "Do Not Track" (DNT) signal to websites. jiliev currently does not modify its data collection practices in response to DNT signals, as there is no industry-standard interpretation of what a website should do when it receives such a signal. We disclose all of our data collection practices transparently in this Policy regardless of DNT signal status.

6 Data Retention

jiliev retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply to different categories of data are described below.

• Account data (identity, contact, financial): Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy record-keeping obligations.
• Transaction records: Retained for a minimum of 7 years from the date of each transaction, in line with standard financial record-keeping practices.
• KYC documents: Retained for a minimum of 5 years following the completion of verification, or longer if required by law.
• Support communications: Retained for 3 years from the date of the interaction, unless the communication forms part of an ongoing dispute or compliance investigation.
• Marketing consent records: Retained for as long as you hold an active account, and for 3 years following account closure as evidence of consent status.
• Anonymised analytics data: May be retained indefinitely, as it cannot be linked back to any individual player.

When personal data is no longer required for any legitimate purpose, jiliev securely deletes or anonymises it in accordance with our internal data management procedures. If you request deletion of your personal data, we will process your request in accordance with the provisions of Section 7 of this Policy.

7 Your Privacy Rights

jiliev respects your right to control your own personal data. Regardless of your location, jiliev extends the following privacy rights to all registered players on the Platform. To exercise any of these rights, please contact our support team via live chat or at [email protected].

7.1 Right of Access

You have the right to request a copy of all personal data jiliev holds about you. We will provide this data in a readable electronic format within 30 days of receiving a verified request. There is no charge for the first access request in any 12-month period.

7.2 Right to Rectification

If any personal data jiliev holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many of your account details directly through your account settings panel. For data that cannot be self-updated (such as your name or date of birth), please contact support with supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. jiliev will honour erasure requests to the extent permitted by applicable law. Note that certain categories of data (e.g., transaction records) must be retained for legally mandated periods and cannot be deleted on request within those periods.

7.4 Right to Restrict Processing

You may request that jiliev restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered. During a restriction period, jiliev will continue to store the data but will not actively process it for the purposes you have restricted.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may also request that we transmit this data directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests. jiliev will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

• All privacy rights requests must be submitted to [email protected] with sufficient detail to identify your account.
• jiliev will verify your identity before processing any rights request to protect against unauthorised access to your data.
• We aim to respond to all rights requests within 30 days. Complex requests may require up to 60 days with prior notice.
• There is no charge for exercising your privacy rights, subject to reasonable limits on repetitive or manifestly unfounded requests.

8 Data Security

jiliev employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our approach to data security is built on the principle that protecting player data is not just a compliance obligation — it is a core operational responsibility.

8.1 Technical Measures

• SSL/TLS Encryption: All data transmitted between your device and jiliev.net is encrypted using 256-bit SSL/TLS technology. This protects your personal data, login credentials, and financial information in transit.
• Data Encryption at Rest: Sensitive personal data — including identity documents and payment details — is encrypted at rest using industry-standard encryption algorithms.
• Secure Access Controls: Access to systems containing personal data is restricted to authorised jiliev staff who require that access to perform their job functions. Access rights are reviewed regularly and revoked promptly when no longer required.
• Intrusion Detection: jiliev maintains automated intrusion detection and alerting systems to identify and respond to unusual access patterns or potential security incidents in real time.
• Regular Security Audits: Our Platform and data infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

8.2 Organisational Measures

jiliev staff who handle personal data receive training on data protection obligations and are bound by confidentiality agreements. We maintain internal data handling policies and incident response procedures that set out how to manage data breaches promptly and responsibly. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliev will notify affected players without undue delay.

8.3 Your Role in Account Security

While jiliev takes extensive measures to secure the Platform infrastructure, your account security also depends on steps you take yourself. You are responsible for keeping your login credentials confidential, for not sharing your account with other individuals, and for notifying jiliev immediately if you suspect unauthorised access to your account. Contact our support team at once via live chat or at [email protected] if you believe your account security has been compromised.

9 Third-Party Links

The jiliev Platform may from time to time reference third-party services — such as payment providers (bKash, Nagad), game studios (Pragmatic Play, Evolution Gaming), or information resources — in the context of describing our services. Any third-party websites or services accessed through or in connection with jiliev.net are subject to their own independent privacy policies.

jiliev is not responsible for the privacy practices, data collection methods, or content of any third-party website or service. We encourage you to read the privacy policy of any third-party service you interact with, particularly when submitting personal data to payment providers such as bKash or Nagad to complete a deposit or withdrawal transaction.

Engaging with a third-party service through or alongside the jiliev Platform does not mean that jiliev controls or endorses that third party's data practices. Our Privacy Policy governs only the data jiliev itself collects and processes through jiliev.net and its associated support channels.

10 Policy Updates

jiliev reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. The date of the most recent revision is displayed prominently at the top of this document and in the sidebar.

When we make material changes to this Policy — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties we share it with — we will notify registered players by email and/or by displaying a prominent notice on the Platform for a period of not less than 14 days before the changes take effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you disagree with any changes to this Policy, you have the right to close your account and request deletion of your personal data in accordance with Section 7 of this Policy. To do so, please contact our support team via live chat or at [email protected] before the effective date of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliev protects your data. All previous versions of the Policy are archived and available upon request.