jiliev Responsible Gaming

Our Commitment to Responsible Gaming

jiliev operates as Bangladesh's trusted online casino and sports betting platform, and with that position comes a clear responsibility to every player who chooses to spend their time and money with us. Responsible gaming is not an afterthought at jiliev — it is embedded into the structure of how we operate, from account registration through to every session a player has on the Platform.

We recognise that for the vast majority of players, gambling is an enjoyable pastime. Betting on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or playing live casino games with Evolution Gaming are all experiences that millions of people enjoy safely. Our goal is to make sure every jiliev player has the information, tools, and support they need to keep it that way.

At the same time, we acknowledge that a small percentage of individuals can develop problems with gambling. jiliev takes this seriously. We invest in detection systems that monitor for signs of problematic play, we train our support team to handle sensitive conversations with care, and we make our self-help tools freely available at all times — with no waiting period, no questions asked.

The principles that guide our responsible gaming programme are simple: transparency (we tell you exactly what tools are available and how to use them), accessibility (all tools are free, immediate, and available 24/7), and respect (we treat every player as an adult capable of making informed decisions, while ensuring that appropriate safeguards are always in place).

Age Restriction — 18+ Only

jiliev is strictly an adults-only platform. Players must be 18 years of age or older to register an account, make deposits, play games, or place sports bets on jiliev.net. This requirement applies to all players regardless of their location, including all cities and districts across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Why We Enforce Age Verification

Gambling is an activity that carries real financial and psychological risk. Young people are particularly vulnerable to developing harmful relationships with gambling because their decision-making faculties, impulse control, and financial literacy are still developing. jiliev's age verification process exists to protect young people from accessing the Platform and to ensure that every registered player is an adult who has made a fully informed choice to participate.

How We Verify Your Age

During the KYC (Know Your Customer) verification process, every jiliev player is required to submit a government-issued identity document — such as a National Identity Card (NID) or passport — that confirms their full name, date of birth, and photograph. Accounts that cannot be verified as belonging to an individual aged 18 or older will be suspended immediately, and any funds held in unverified accounts will be handled in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to keep your jiliev account credentials private and to log out completely after every session. Consider using your device's built-in parental controls or a third-party parental control application to restrict access to gambling websites when children are using shared devices.

Self-Assessment — Is My Gambling Under Control?

Honest self-reflection is the most powerful responsible gaming tool available to any player. The questions below are adapted from internationally recognised problem gambling screening tools. Read each question carefully and answer honestly — only you can see your responses.

Responsible Gaming Tools at jiliev

jiliev provides a comprehensive set of responsible gaming tools that every registered player can access and activate at any time — free of charge and effective immediately. These tools are designed to give you practical, meaningful control over your gambling activity.

Recognising the Warning Signs

Problem gambling rarely develops overnight. It typically begins with small changes in behaviour that, taken individually, seem minor — but together paint a concerning picture. Being able to recognise these warning signs in yourself or in someone you care about is the first step toward getting help.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool jiliev offers. When you self-exclude, your account is fully suspended — you will not be able to log in, make deposits, place bets, or receive any marketing communications from jiliev for the duration of your chosen exclusion period.

Available Self-Exclusion Periods

• 6 months — recommended for players who want a meaningful break and time to reassess their gambling habits.
• 1 year — suitable for players who feel their gambling has become genuinely problematic and needs a longer period of reflection.
• 3 years — for players who have experienced significant financial, social, or psychological harm from gambling.
• Permanent exclusion — the account is closed indefinitely with no option to reopen. This option is irreversible.

How to Apply for Self-Exclusion

Self-exclusion can be requested in two ways: (1) directly through your account settings panel under the "Responsible Gaming" section, or (2) by contacting our 24/7 live chat support team and requesting self-exclusion verbally. In both cases, the exclusion takes effect within 24 hours of the request being confirmed. During that window, your account is immediately restricted from making new deposits.

What Happens During Self-Exclusion

• Your account is suspended and you cannot log in for the duration of the exclusion period.
• All pending promotional communications are cancelled immediately.
• Any funds held in your account at the time of self-exclusion are returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer), subject to standard verification checks.
• jiliev will make reasonable technical efforts to identify and close any additional accounts that may be linked to your identity.
• At the end of a temporary self-exclusion period, your account will not automatically reactivate — you must contact support to confirm reactivation, and a 24-hour cooling-off period applies before full access is restored.

Permanent Self-Exclusion

Permanent self-exclusion is irreversible. Once applied, jiliev will not reinstate your account under any circumstances, regardless of any future request. We strongly encourage any player who is considering permanent self-exclusion to first speak with a problem gambling support professional (see the Support Resources section below) to ensure this is the right decision for their circumstances.

Support Resources

jiliev's in-platform tools are designed to give you direct, immediate control over your gambling activity. But for players who are experiencing serious difficulties with problem gambling, professional support from trained counsellors and specialists is the most effective path to recovery. The following types of organisations can provide confidential, non-judgemental help:

• National helplines: Many countries operate free, confidential telephone helplines staffed by trained problem gambling counsellors available around the clock. If you are based in Bangladesh, speak to a trusted healthcare professional about accessing mental health and addiction support services in your district.
• Online counselling services: Text-based and video counselling services are increasingly available and can be accessed privately from your own home — particularly helpful for players in Bangladesh who may prefer a discreet channel.
• Community support groups: Peer support groups for problem gamblers and their families operate in many major cities. Speaking with others who have faced similar challenges can provide practical insight and emotional support that professional services cannot always replicate.
• Financial counselling: If gambling has resulted in significant debt or financial hardship, a qualified financial counsellor can help you assess your situation and create a realistic plan for recovery. Many of these services are offered at no cost through charitable organisations.
• Family support: Problem gambling affects families as well as individual players. Dedicated support services exist for partners, parents, and children of people experiencing gambling-related harm.

jiliev does not endorse or take responsibility for any specific third-party support organisation. However, we genuinely encourage every player who is struggling — or who suspects they may be developing a problem — to reach out to an appropriate professional resource rather than trying to manage alone.

Contact jiliev Support

Our support team is available around the clock — 24 hours a day, 7 days a week, every day of the year including Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh. Whether you want to activate a responsible gaming tool, ask a question about your account, or simply talk through your situation with a trained agent, we are here to help.

All responsible gaming conversations are handled with complete confidentiality. Our support agents receive specific training in sensitive communication and will never make you feel judged or pressured. Your wellbeing is always the priority.

• 24/7 Live Chat: The fastest way to reach us. Click the live chat button available on-site at any time.
• Email: [email protected] — we aim to respond to all responsible gaming enquiries within 2 business hours.
• WhatsApp: +880 1700 000000 — message us directly for quick support in English.

When contacting us about a responsible gaming matter, please mention it at the start of your message so our team can prioritise your query and connect you with the most appropriate agent. You do not need to explain yourself in detail — a simple message like "I need help with self-exclusion" or "I want to set a deposit limit" is all that is needed to get started.